Hotel Guest Services Representative

4 days ago

Sydney, New South Wales, Australia beBeeFrontOffice Full time $55,000 - $80,000

**Job Opportunity**

 

**Job Description**

We are seeking a highly skilled and motivated Front Office All Rounder to join our team. As the first point of contact, you will be responsible for greeting guests with a warm welcome, providing exceptional service, and ensuring that every interaction is memorable.

Key responsibilities include:

- Greeting guests with a smile and making them feel at home
- Providing excellent customer service by anticipating their needs and responding promptly, efficiently, and courteously
- Ensuring smooth check-in and check-out processes
- Maintaining high levels of professionalism and adhering to procedures related to guest confidentiality, issuing room keys, handling credit cards, and cash handling
- Managing guest and hotel accounts accurately and efficiently
- Promoting the Accor Live Limitless loyalty program and encouraging guests to join during all interactions
- Ensuring the security of guests and their possessions
- Handling guest complaints in a positive manner and escalating as required
- Providing food and beverage service, including barista and bar service, food preparation, and maintaining high levels of food safety
- Communicating effectively with other departments, such as Housekeeping, Reservations, and Maintenance, to ensure that guest requests are completed efficiently

 

**Required Skills and Qualifications**

To succeed in this role, you will need:

- Previous experience as a Receptionist in the hospitality industry (preferred)
- Experience in Hotel Front Office using OPERA Cloud (advantageous)
- A passion for service excellence and fluency in the English language
- Confident, vibrant, outgoing, and professional personality with the ability to juggle competing demands
- Ability to multitask and complete several tasks simultaneously, prioritizing tasks to ensure that guest requests are met immediately
- Immaculate presentation
- Physical fitness to complete a full shift on your feet
- Flexibility to work across a 7-day roster, including weekends and public holidays
- Current NSW RSA Certificate
- Experience using a Barista coffee machine or willingness to attend a training course for making coffee
- Full Australian working rights with no restrictions

 

**Benefits**

We offer:

- Great benefits, including worldwide accommodation and food & beverage discounts from your first day
- The opportunity to work close to home in Sydney's Western Suburbs, avoiding the commute to the Sydney CBD
- Endless learning and career development opportunities with Australia's largest hospitality group, Accor
- Industry-leading training and development opportunities through Accor Academy
- Flexible work arrangements
- A dynamic hotel environment with a supportive and fun team

  • Hotel Guest Service Representative

    1 week ago

    Sydney, New South Wales, Australia Killara Hotel & Suites Full time

    **Experienced Hotel Guest Service Office**Killara Hotel & Suites is located in the heart of Sydney. We are currently seeking experienced Hotel Guest Service Representative to join our team. You must take pride in your work and be willing to go that "extra mile" to make our guest's experience an enjoyable one. This is a role that requires an energetic and...

  • Hotel Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Vulcan Hotel Full time

    Vulcan Hotel, a 46-room heritage-listed boutique hotel in Ultimo, requires a friendly Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask. The position will require the successful applicant to work full-time hours on a rotating roster Monday to Sunday.The Vulcan Hotel is ideally located, close to...

  • Hotel Guest Service Agent

    7 days ago

    Sydney, New South Wales, Australia Vulcan Hotel Full time

    Vulcan Hotel, a 46-room heritage-listed boutique hotel in Ultimo, requires a friendly Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask. The position will require the successful applicant to work full-time hours on a rotating roster Monday to Sunday.The Vulcan Hotel is ideally located, close to...

  • Guest Services Representative

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $49,900 - $79,900

    Job Opportunity:A Guest Services Representative position is available, providing exceptional experiences for hotel guests and ensuring seamless operations.Key Responsibilities:Assist guests with luggage requirementsProvide valet parking servicesBe a welcoming face of the hotel, sharing knowledge of local attractionsContribute to a positive work...

  • Hotel Service Representative

    7 days ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $45,000 - $70,000

    Hotel Service Representative RoleDeliver exceptional guest experiences by providing attentive service, efficiently handling check-in and checkout procedures, processing daily transactions accurately, and collaborating with other departments to ensure seamless guest interactions.Key Responsibilities:Anticipate and respond to guest inquiries in a timely...

  • Hotel Guest Service Agent/Receptionist

    6 days ago

    Sydney, New South Wales, Australia Vulcan Hotel Full time

    Vulcan Hotel, a 46-room heritage-listed boutique hotel in Ultimo, requires a friendly Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask.The position will require the successful applicant to work 4 shifts a week on a rotating roster:- Saturday and Sunday Mornings- Two shifts on weekdaysThe Vulcan...

  • Hotel Guest Services Representative

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $46,400 - $96,400

    Front Office Professional">This is an exciting opportunity to work in a fast-paced environment as part of our Front Office team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests from arrival to departure. ">Your primary duties will include welcoming guests and completing check-in and check-out...

  • Hotel Guest Services Representative

    1 week ago

    Sydney, New South Wales, Australia beBeeReservation Full time $65,000 - $70,500

    Explore a new career path at W Hotels where your natural talent is celebrated. Our work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.W Sydney is now casting for a dynamic and detail-oriented Reservation Agent to support the handling of hotel guestroom reservations within the hotel's...

  • Luxury Hotel Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $70,000

    Guest Service RepresentativeWe are seeking a highly motivated Guest Service Representative to provide exceptional service to guests and ensure their stay with us is memorable and enjoyable.Main Responsibilities:Provide personalized, efficient luxury service to all guests.Assist guests with check-in, check-out, and throughout their stay.Maintain control of...

  • Guest Services Agent

    7 days ago

    Sydney, New South Wales, Australia Lancemore Hotel Group Full time

    **Casual role - multiple, flexible shift options**:- ** Convenient location close to public transport**:- ** Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.**:- ** Great customer service, administration role**Join a supportive, friendly Front Office Team at the CKS Sydney Airport Hotel.**ABOUT THE...