Customer Journey Optimisation Specialist

1 day ago

Melbourne, Victoria, Australia beBeeDigitalProduct Full time $128,160 - $141,415
Job Description">

Our ideal candidate will hold end-to-end accountability for optimising the online customer journey from landing to quote initiation, with a strong focus on driving quote starts and contributing to overall business growth.

Key responsibilities include owning and managing the digital backlog, prioritising initiatives based on customer needs, business value, and data-driven insights. Success in this role is grounded in your ability to think analytically and act decisively.

The successful candidate will leverage qualitative and quantitative inputs (analytics, heatmaps, customer research, A/B tests) to define, validate, and iterate on digital product enhancements.

Required Skills & Qualifications

5+ years' experience as a Digital Product Analyst or Product Manager, ideally on customer-facing websites or digital journeys.

  • Proven track record of applying agile and lean principles to initiative identification, delivery, and optimisation.
  • Advanced data literacy — ability to interpret web analytics, run A/B tests, and generate compelling, actionable insights.
  • Strong stakeholder management skills with a demonstrated ability to influence, collaborate, and align across teams.

Background in digital-only or technology-driven organisations; experience in insurance or financial services is a plus.

Relevant tertiary or postgraduate qualifications in Business, Technology, or a related field; CSPO or equivalent certification preferred.

Benefits

Dedicated career growth programs, including award-winning recognition and reward systems.

Boosted superannuation with 13% as standard.

Flexible work arrangements, including work from home options and flexible leave policies.

Inclusive leave policies, including public holiday swaps and gender affirmation leave.

Discounts on everyday and special occasion items.

Great employee network communities.

Community volunteer days and team volunteer activities.

About Us

We are a purpose-led organisation focused on creating connection and belonging. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.

We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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