Customer Service Excellence Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Deliver Exceptional Guest Experiences as a Customer Experience Leader

The ideal candidate for this role will play a pivotal part in our team, focusing on delivering outstanding customer experiences at our family fast food restaurant. This includes overseeing front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and loyalty.

Main Responsibilities:

  • Lead and motivate a team of front-line employees, providing ongoing training, coaching, and support to ensure exceptional service delivery.
  • Interact with customers in a friendly and professional manner, addressing inquiries, concerns, and feedback promptly.
  • Set high standards for service quality, cleanliness, and organisation throughout the restaurant.
  • Monitor service levels, streamline processes, and implement improvements to enhance efficiency and effectiveness.
  • Proactively identify and resolve customer issues and complaints, demonstrating empathy and a willingness to go above and beyond to rectify any concerns.

Essential Qualifications and Skills:

  • Previous experience in a customer service or hospitality leadership role, preferably within the food service industry.
  • Excellent interpersonal and communication skills, with a passion for delivering outstanding customer experiences.
  • Strong leadership abilities, with the capacity to inspire and motivate a diverse team.

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