Product Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Culture Amp Full time

About the Role

Culture Amp is seeking a Product Support Specialist to join our Melbourne-based team, covering the Australian Eastern Timezone. As part of our global team, you will play a critical role in supporting all customers in their use of Culture Amp and delivering a personalized, Culture First experience.

Key Responsibilities

  • Serve as the first point of contact for customers via email, chat, and video conference
  • Answer questions related to the Culture Amp platform and escalate when necessary
  • Educate and empower customers to be better Culture Amp users
  • Partner with the Customer Organization to continuously improve the customer experience

Requirements

  • Experience in customer support/service, technical know-how, and curiosity
  • Ability to explain technical issues in simple terms
  • Professionally self-directed and self-motivated
  • Naturally curious and love to learn

What We Offer

  • Competitive compensation package
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in-work support program
  • 5 Social Impact Days a year
  • MacBooks and work from home office budget
  • Medical insurance coverage


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