Product Support Specialist
4 weeks ago
About the Role
Culture Amp is seeking a Product Support Specialist to join our Melbourne-based team, covering the Australian Eastern Timezone. As part of our global team, you will play a critical role in supporting all customers in their use of Culture Amp and delivering a personalized, Culture First experience.
Key Responsibilities
- Serve as the first point of contact for customers via email, chat, and video conference
- Answer questions related to the Culture Amp platform and escalate when necessary
- Educate and empower customers to be better Culture Amp users
- Partner with the Customer Organization to continuously improve the customer experience
Requirements
- Experience in customer support/service, technical know-how, and curiosity
- Ability to explain technical issues in simple terms
- Professionally self-directed and self-motivated
- Naturally curious and love to learn
What We Offer
- Competitive compensation package
- Employee Share Options Program
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support
- Monthly Camper Life Allowance
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses
- Extended year-end breaks
- Excellent parental leave and in-work support program
- 5 Social Impact Days a year
- MacBooks and work from home office budget
- Medical insurance coverage
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