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Strategic Customer Success Leader

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Sydney, New South Wales, Australia beBeeSuccess Full time $150,000 - $160,000
Customer Success Team Lead Job Description

We are seeking a seasoned Customer Success Team Lead to spearhead the management of our high-performing customer success team.

This is an exceptional opportunity for an accomplished professional with a proven track record of driving customer satisfaction, growth, and retention.

  • About the Role:

The successful candidate will be responsible for leading a team of customer success managers, managing key client relationships, and driving business growth through strategic account planning and execution.

Key responsibilities include:

  • Developing and executing customer success strategies to drive retention and growth
  • Leading a high-performing team of customer success managers
  • Building and maintaining strong relationships with senior stakeholders across key accounts
  • Maintaining accurate records and reports on customer interactions and outcomes
  • Identifying and mitigating potential risks to customer satisfaction and retention

Requirements

To be successful in this role, you will need:

  • A minimum of 5 years' experience in a customer-facing or leadership role
  • Proven track record of driving customer satisfaction, growth, and retention
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Excellent analytical and problem-solving skills
  • Experience working with CRM systems and customer success tools

Benefits

We offer a competitive salary and benefits package, including:

  • Competitive base salary
  • Bonus structure tied to individual and team performance
  • Comprehensive health and wellness program
  • Professional development opportunities
  • Flexible work arrangements

About Us

We are a dynamic and innovative company that values collaboration, continuous learning, and community involvement. Our goal is to provide exceptional customer experiences and drive business growth through strategic partnerships and innovation.

We believe in creating a positive and inclusive work environment that fosters creativity, respect, and open communication.