Strategic Customer Success Manager

2 days ago

Sydney, New South Wales, Australia Doordash Full time

DoorDash Sydney, New South Wales, Australia
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About The Team
Our Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team combines skills from consulting, business analysis, project management, SevenRooms advocacy, and customer success, with a strong curiosity about technology and hospitality. We are resourceful, tenacious, and collaborative, approaching work with humility, integrity, and a focus on continuous growth, driven by our clients' happiness and solutions that improve retention and ease their operations.
About The Role
As a Strategic Customer Success Manager, you will help ensure the long-term success of some of our largest customers while acting as a leader and mentor to your team, supporting new hire interviews, onboarding and ongoing mentorship. You will be a trusted advisor and educator, using your curiosity to understand not only how features work, but why, with an interest in operations and logistics to solve the next puzzle. This role requires 25% travel and is suited for someone eager to contribute to a dynamic software startup shaping hospitality.
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Lead customer value realization by understanding customer KPIs. Become a trusted advisor and lead

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