Strategic Automation Solutions Specialist

7 days ago

Sydney, New South Wales, Australia beBeeAutomation Full time $120,000 - $180,000
About the Role

As a Senior Solutions Engineer, you will play a crucial part in our pre-sales team at Tines. Your primary objective is to partner closely with Account Executives and sales leadership to evangelize our SaaS solutions and educate customers on the business value they can gain from no-code automation.

The ideal candidate will have strong technical knowledge and experience working with APIs, as well as a deep understanding of customer business pains. You will demonstrate how Tines can be deployed quickly to add value and solve problems for our customers.

Your Key Responsibilities
  • Develop and apply your knowledge of Tines no-code automation to security & IT operations challenges faced by our customers.
  • Create compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of our solutions.
  • Build and demo Tines Stories with customers to showcase value and drive sales.
  • Manage the technical decision-making process with customers, setting and managing expectations in proof-of-concepts and/or evaluations.
  • Collaborate with Sales to identify key use cases that support competitive account strategies addressing customer challenges.
  • Support the enablement of priority channel and technical alliance partners, as well as their pre-sales engineers on customer engagements.
  • Act as a vital source of market feedback into the product organization.
  • Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer interactions, and more.
  • Support the development of metrics and refining SE operations into best practices shared across all SE teams.
Senior-Level Responsibilities
  • Drive the strategic direction for sales engineering within the ANZ region, aligning with overall business goals and objectives.
  • Act as a senior voice of the SE team in setting the direction for sales engineering in the ANZ region, helping us evolve to meet overall business goals and objectives.
  • Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team.
  • Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing us as thought leaders in automation.
  • Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration.
  • Work closely with product management, marketing, and engineering teams to influence the product roadmap and strategy based on market and customer insights.
  • Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development.
  • Identify and drive initiatives enhancing the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption.
About You

You have 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company. You possess a strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies.

Security and/or IT industry experience is also required. You must have strong skills and experience in uncovering customer needs, delivering compelling demos to customers, and winning technical evaluations.

You communicate effectively with both business and technical audiences and have a passion for learning, open to giving and receiving feedback, and committed to making clients successful.

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