Experience Guest Services Director

2 weeks ago

Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $120,000
Guest Experience Manager Position

Our organisation is renowned for delivering exceptional hospitality experiences across the Australian dining scene. This esteemed opportunity lies within a flagship venue, offering a chance to set the tone for an elevated guest experience.

Key Responsibilities:
  • Lead and mentor a team of reservation professionals
  • Oversee booking systems and event scheduling with precision
  • Utilise SevenRooms and Tripleseat software for daily operations
  • Respond to and resolve escalated guest feedback or complaints with professionalism and empathy
  • Set performance expectations, conduct regular check-ins, and manage rosters to ensure optimal coverage

The successful candidate will be deeply passionate about hospitality, thriving on the energy of a bustling service and the connections built with guests and colleagues.

Essential Attributes:
  • A true love of the industry
  • Proven ability to lead teams and foster engagement
  • Comprehensive experience in reservations, events, and administration
  • Mastery of SevenRooms; familiarity with Tripleseat advantageous
  • Strong organisational approach with meticulous attention to detail
  • Enthusiasm for people-focused initiatives
What We Offer:

A dynamic work environment that encourages growth, collaboration, and creativity. Our organisation is committed to providing opportunities for professional development and recognition.

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