Guest Experience Host

3 weeks ago

Melbourne, Victoria, Australia Travel + Leisure Co. Full time
Guest Experience Host & Face to Face Lead Generator Team Leader

Join to apply for the Guest Experience Host & Face to Face Lead Generator Team Leader role at Travel + Leisure Co.

Guest Experience Host & Face to Face Lead Generator Team Leader

1 week ago Be among the first 25 applicants

Join to apply for the Guest Experience Host & Face to Face Lead Generator Team Leader role at Travel + Leisure Co.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Melbourne, Flinders Lane team as a Guest Experience Host & Face to Face Lead Generator Team Leader today

How You'll Shine
  1. Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager.
  2. Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort property.
  3. Greet and register owners and guests.
  4. Provide information on local area attractions.
  5. Complete all department-related paperwork.
  6. Use all communication equipment including telephones, facsimiles, and computers.
  7. Meet guests face-to-face and generate sales appointments for our sales centers located at our resorts and via livestream.
  8. Establish rapport with customers to ensure an exceptional experience.
  9. Work closely with the resort operations team to ensure high service levels and seamless check-in processes.
  10. Clearly articulate the benefits of traveling within Wyndham Destinations community.
  11. Meet targets and KPIs as set by the business.
  12. This role requires availability for weekend and public holiday shifts.
How You'll Be Rewarded

Build your career with a value-driven organization that promotes growth and development. Benefits include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities
What You'll Bring

To succeed, you will be:

  • Experienced in a similar hotel role
  • Passionate about customer service and local area
  • An excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive
  • Well-presented and professional
  • Highly computer literate
  • Experience with PMS systems (Hirum, Fidelio, Opera) is advantageous
  • Problem-solving skills
  • Flexible schedule, including nights, weekends, holidays
Where Memories Start with You

Join our inclusive environment where we deliver excellence, have fun, celebrate, and support each other. Be part of a team that values innovation and community. We are an equal opportunity employer. For accommodations during the application process, email MyCareer@travelandleisure.com with your request.

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