Technical Support Officer

2 weeks ago

Perth, Western Australia Department of Education, Western Australia Full time

Job Summary

The Department of Education, Western Australia is seeking a skilled Technical Support Officer to maintain the school's Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

Key Responsibilities

  • Maintain the school's ICT systems and network, ensuring reliability and sustainability.
  • Provide advice on technical issues and collaborate with administration to maintain and develop the network system.
  • Provide technical support and training to all users throughout the school site on various software applications.
  • Install, troubleshoot, and maintain information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines.

Requirements

  • Demonstrated verbal, written, and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
  • Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
  • Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
  • Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

Working with Us

The Department of Education, Western Australia is committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Eligibility

  • Be an Australian or New Zealand citizen, permanent resident, or have a valid visa with relevant work rights for the term of the appointment.
  • Obtain a valid Working With Children Check before starting.
  • Consent to a National Criminal History Check with the Department's Screening Unit.

How to Apply

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two work-related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

  • A CV outlining your employment history and professional learning summary relevant to this position.
  • A statement addressing the selection criteria as outlined in the attached Job Description Form (JDF).

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education's Recruitment team for assistance.

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