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ICT Business Analyst

2 months ago

North Melbourne, Victoria, Australia Bepoz Global Full time

About Bepoz Global

Bepoz Global is a leading supplier and developer of point of sale (POS) systems, renowned for supplying products that are customised to meet the demands of running a bar, restaurant, cafe, hotel or club. In addition to POS system, Bepoz offers fully integrated Digital Signage, CCTV, Paging solutions, Takeaway Order Apps & Self-Ordering fully customized to business.

Main Responsibilities

  • Providing support and training to clients and internal stakeholders to understand and use the products or services provided by the company.
  • Overseeing the planning, implementation, and tracking of projects using project management methodologies and techniques while communicating with various stakeholders to ensure that the project meets its objectives.
  • Identifying problems or inefficiencies through analyzing various data and log files using tools such as MySQL and Microsoft Excel to deploy functional solutions.
  • Creating and documenting information covering best business practices to produce standardized processes and procedures.
  • Producing real-time reporting of ticketing system logs and dashboards.
  • Preparing and publishing regular reporting & dashboards, extracting and collating data from various sources to track efficiencies and KPIs related to project delivery and technical support.
  • Quality Assurance to validate the integrity and market readiness of software, systems & solutions prior to deployment.
  • Supporting and guiding team members on the implementation of software using data and process modeling techniques.

Requirements

  • A minimum of a Bachelor's Degree in Commerce or a similar field.
  • A minimum of a Diploma in Marketing or Communications or a similar field.
  • A minimum of 2 years of experience as a Technical Specialist.
  • Technical exposure to various programming languages, JavaScript, HTML5, SQL, etc.

Key Skills

  • Business Analysis Skills
  • Technical Proficiency
  • Data Analysis and Reporting
  • Communication Skills
  • Problem-Solving Skills
  • Customer Service Orientation
  • Knowledge of Compliance and Security

Compensation

The successful candidate will be offered an annual salary of $85,000 to $95,000, plus superannuation.