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Technical Support Specialist

2 months ago

North Melbourne, Victoria, Australia Rauland Australia Full time

About the Role

Rauland Australia is seeking a highly motivated and technically skilled individual to join our team as a Systems Engineering Support Specialist. This permanent full-time role will be based in North Melbourne and will play a crucial role in the effective deployment and triaging of communication technologies.

Key Responsibilities

  • Configure and test communication systems, ensuring seamless integration and optimal performance.
  • Develop and maintain project documentation, including technical drawings, schematics, and system diagrams.
  • Provide technical assistance to System Engineers, ensuring timely resolution of faults and issues.
  • Support the installation and commissioning of systems, including software and hardware integrations.
  • Collaborate with the Client Services & Operations Manager to ensure effective project delivery and customer satisfaction.

Requirements

  • Strong understanding of IP networking concepts, protocols, and hardware technologies.
  • Proficiency in using diagnostic tools and equipment for testing and troubleshooting communication systems.
  • Excellent problem-solving and analytical skills, with attention to detail and ability to diagnose and resolve issues efficiently.
  • Self-motivated and proactive, with ability to work independently with minimal supervision.
  • Strong communication and interpersonal skills, with ability to build relationships with customers and colleagues.

What We Offer

Rauland Australia offers a supportive and inclusive working environment, with opportunities for professional growth and development. As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.

How to Apply

If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, please submit your application form below. We look forward to hearing from you