Cairns Hotel Operations Director

2 weeks ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
Executive Housekeeping Manager Role

We are seeking a seasoned Executive Housekeeping Manager to lead our housekeeping department and drive excellence in cleanliness and service. Located in the heart of Cairns, Shangri-La The Marina is a luxurious five-star hotel with stunning views of Marlin Marina and Trinity Inlet.

Key Responsibilities:
  • Oversee the delivery of high-quality housekeeping services, ensuring seamless operation of rooms, public areas, and laundry.
  • Lead and motivate the housekeeping team, setting standards for exceptional service and productivity.
  • Manage department budgets, including stock management, purchasing, and cost control, to maintain efficiency.
  • Drive staff training and performance to elevate service standards and promote compliance with occupational health and safety regulations.
  • Monitor guest feedback and implement corrective actions to improve service quality and satisfaction.
About You:
  • Demonstrated leadership experience in a similar role, with strong ability to drive team performance.
  • Proven track record in managing housekeeping operations, budgets, and cost control.
  • A passion for maintaining high standards of cleanliness and guest service.
  • Excellent communication and interpersonal skills, with ability to foster a positive team culture.
What We Offer:
  • Competitive salary: AU$90,000 - AU$110,000 per annum.
  • Performance-based management bonus scheme.
  • Excellent staff benefits, including car parking, dry cleaning allowance, and generous accommodation benefits across the Shangri-La group.
  • Duty meals provided in a fully staffed and maintained staff canteen.
  • F&B discounts at our iconic Cairns waterfront hotel.
  • Opportunities for professional development through the Shangri-La Academy.


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