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Implementation Manager

2 months ago

Sydney, New South Wales, Australia Adyen Full time

About Adyen

Adyen is a leading financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to succeed in a rapidly changing world.

Job Summary

We are seeking an Implementation Manager to join our team in Sydney. As an Implementation Manager, you will be responsible for ensuring the technical integrity and quality of our merchants' integrations with Adyen. You will work closely with our merchants and internal teams to deliver high-quality project outcomes.

Key Responsibilities

  • Solution Design: Serve as the chief technical consultant for our merchants during their integration with Adyen, ensuring the technical integrity and quality of their integration.
  • Project Management: Work closely with the merchant and the various Adyen teams across the world to guarantee a high-quality project delivery.
  • Technical Pre-Sales: Assist the Sales team to propose technical solutions with potential merchants to determine technical requirements and ensure that all necessary information is collected prior to the integration.
  • Consultation: Consult with the merchant on how to optimize payments using the Adyen platform, focusing on unified commerce, conversion rate optimization, risk management, and more.
  • Influence Product Development: Form a key part of feedback loops for the organization, gathering merchant feedback, evaluating merchant needs, and communicating these to product and management personnel.
  • Travel: Based in Sydney, with opportunities to travel across Asia and beyond to assist our merchants and interface with other global offices.

Requirements

  • Analytical skills: Able to come up with and communicate very pragmatic and practical solutions to complex integration problems.
  • Problem Solving: You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
  • Knowledge: Having a good understanding of various areas of IT software to architecture and network, combined with experience with Web APIs and software development internet technologies and knowledge of technical processes (e.g. SQL / HTML / JavaScript / PHP / Java / Scripting). A good understanding of the payments industry will help you excel in this position.
  • Communication: You enjoy communicating with people at a variety of levels across different business areas of our merchants, in a concise manner, whilst having a good commercial impact awareness of your conversations.
  • Self-Motivated: You are committed and have demonstrated an ability to maintain high levels of productivity with minimal supervision. You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests.
  • Language: Fluent in English. Any additional language capability is a bonus.