Luxury Hotel Operations Director

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $86,943 - $118,978

The role of Front Office Manager is pivotal in ensuring seamless guest experiences at a luxury hotel.

Key Responsibilities
  • Lead the daily operations of the front desk, guaranteeing efficient guest arrivals and departures.
  • Develop and implement plans to prioritize workload, aligning with service and operational goals.
  • Respond to guest concerns, resolve conflicts, and handle complaints in a timely manner.
  • Manage staffing levels to meet business needs, while supporting operational objectives.

Key requirements for this position include prior front office management experience in a luxury hotel environment. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively under pressure.

Requirements Summary
  • Prior front office management experience in a luxury hotel setting.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple priorities and tasks efficiently.

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