Retail Innovation Specialist

1 day ago

Melbourne, Victoria, Australia beBeeInnovator Full time $160,000 - $200,000

About this role

The Manager will play a pivotal part in shaping the future of customer touchpoints and enhancing the overall retail experience by supporting our strategic transformation towards a modern and efficient retail network.

This role is essential for driving innovation, efficiency, and customer satisfaction within our retail operations.

By effectively managing self-service solutions and stakeholder relationships, the Manager will contribute to the successful implementation of our strategy.

  • Strategic Analysis and Recommendations: The Manager will analyze the Retail Operations physical network to ensure it aligns with our strategy. By understanding customer needs and market trends, they will provide recommendations to optimize the network for sustainability and profitability.
  • Development of Self-Service Solutions: This role involves developing and executing self-service solutions that support enterprise priorities. By leveraging technology and innovation, the Manager will drive business growth and ensure an exceptional customer experience.
  • Stakeholder Management: The Manager will need to collaborate with a broad range of stakeholders to drive business outcomes. Building and maintaining strong relationships across the organization is crucial for ensuring alignment and support for the self-service platform.
  • Investment Management: They will be responsible for managing investments and developing a roadmap for the self-service platform. This includes identifying key investment briefs and leading small-scale proof of concepts to inform the roadmap and prioritize investments effectively.

About you

We are looking for someone with a unique blend of business and technical acumen. The ability to understand both the operational and technical aspects of the retail network, with a big-picture vision to drive innovation and change.

  • Project Management Experience: A record of successfully managing multiple projects simultaneously, from conception to implementation. Results-driven and able to ensure the realization of program objectives within established timelines and budgets.
  • Market Monitoring and Data Utilization: A disciplined approach to monitoring market trends and utilizing data for commercial gain is crucial. Experience in collecting market intelligence, analyzing data, and leveraging insights to inform strategic decisions and drive profitability.
  • Strong Commercial Acumen: Demonstrated capability in establishing and managing complex product costing models, conducting financial analysis, and scoping new products is essential.
  • Leadership and Change Management Experience: Proven experience in leading large functions within a matrix structure or complex change programs is desired.

We value diversity and inclusion at our organization.

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