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Senior Client Experience Strategist

1 month ago


Sydney, New South Wales, Australia AECOM Full time
Transforming Client Experiences

AECOM is seeking a Senior Client Experience Strategist to champion a client-centric culture and drive innovative solutions that elevate the client experience at every stage of the client journey.

Key Responsibilities:

  • Design and execute strategies to enhance client satisfaction and loyalty.
  • Develop and implement engaging learning experiences that build client service capability and mindset.
  • Collaborate with internal stakeholders to exchange ideas, share resources, and improve project outcomes.
  • Analyze client feedback and communicate outcomes and actions clearly.
  • Track success through effective reporting that showcases the impact of client satisfaction and learning initiatives.

Requirements:

  • A proven track record in client experience or similar client service focused roles, ideally in professional services.
  • Exceptional communication skills that inspire teams and engage stakeholders.
  • A talent for project management and a strategic mindset that drives flawless execution.
  • Experience or a passion for change management and/or learning and development is a plus.
  • An agile and collaborative approach to problem-solving and stakeholder engagement.

About AECOM

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities.