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Client Experience Strategist
2 weeks ago
Sydney, New South Wales, Australia AECOM Full timeTransforming Client ExperienceAECOM seeks a Senior Client Experience Partner to champion client-centric culture and deliver outstanding experiences. Key responsibilities include:Developing and executing strategies to elevate client experience throughout the journey.Creating engaging learning experiences to build client service capability and...
Senior Client Experience Strategist
1 month ago
AECOM is seeking a Senior Client Experience Strategist to champion a client-centric culture and drive innovative solutions that elevate the client experience at every stage of the client journey.
Key Responsibilities:
- Design and execute strategies to enhance client satisfaction and loyalty.
- Develop and implement engaging learning experiences that build client service capability and mindset.
- Collaborate with internal stakeholders to exchange ideas, share resources, and improve project outcomes.
- Analyze client feedback and communicate outcomes and actions clearly.
- Track success through effective reporting that showcases the impact of client satisfaction and learning initiatives.
Requirements:
- A proven track record in client experience or similar client service focused roles, ideally in professional services.
- Exceptional communication skills that inspire teams and engage stakeholders.
- A talent for project management and a strategic mindset that drives flawless execution.
- Experience or a passion for change management and/or learning and development is a plus.
- An agile and collaborative approach to problem-solving and stakeholder engagement.
About AECOM
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities.