Director of Client Experience

2 months ago


Sydney, New South Wales, Australia Tiffany & Co Full time
About the Role

We are seeking a seasoned professional to lead our client relations efforts in Australia and New Zealand. As the Director of Client Experience, you will be responsible for crafting unforgettable experiences for our high-value clients.

Key Responsibilities:
  • Develop and execute strategies to attract, convert, and retain high-value clients within the market.
  • Provide leadership and guidance to the Private Client, Client Relations, and High Jewelry team to deliver on our strategic ambitions.
  • Collaborate with retail teams to drive high-jewelry assortment and sales across the market.
  • Create personalized client experiences through strategic partnerships and client data insights.
About You

We are looking for a passionate and inspiring leader who can cultivate meaningful relationships with clients and colleagues alike. If you have a keen eye for luxury trends and are creative in nature, this might be your next career milestone.

Required Qualifications:
  • 10+ years of experience managing private clients for luxury brands.
  • Proven event management expertise.
  • Extensive people leadership experience with a knack for coaching teams towards success.
  • In-depth understanding of luxury trends across ANZ.
  • Strong commercial and financial acumen.
Preferred Qualifications:
  • Previous experience within the luxury jewelry industry.
  • GIA certification or equivalent knowledge.
Why Tiffany & Co.
  • Competitive salary and bonus structure.
  • High-performing, dynamic team culture.
  • Endless career opportunities within the largest luxury group - LVMH.
  • Comprehensive training and individual up-skilling opportunities.


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