Director of Client Experience
2 months ago
We are seeking a seasoned professional to lead our client relations efforts in Australia and New Zealand. As the Director of Client Experience, you will be responsible for crafting unforgettable experiences for our high-value clients.
Key Responsibilities:- Develop and execute strategies to attract, convert, and retain high-value clients within the market.
- Provide leadership and guidance to the Private Client, Client Relations, and High Jewelry team to deliver on our strategic ambitions.
- Collaborate with retail teams to drive high-jewelry assortment and sales across the market.
- Create personalized client experiences through strategic partnerships and client data insights.
We are looking for a passionate and inspiring leader who can cultivate meaningful relationships with clients and colleagues alike. If you have a keen eye for luxury trends and are creative in nature, this might be your next career milestone.
Required Qualifications:- 10+ years of experience managing private clients for luxury brands.
- Proven event management expertise.
- Extensive people leadership experience with a knack for coaching teams towards success.
- In-depth understanding of luxury trends across ANZ.
- Strong commercial and financial acumen.
- Previous experience within the luxury jewelry industry.
- GIA certification or equivalent knowledge.
- Competitive salary and bonus structure.
- High-performing, dynamic team culture.
- Endless career opportunities within the largest luxury group - LVMH.
- Comprehensive training and individual up-skilling opportunities.
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