Delivering Exceptional Pet Care Experiences

1 day ago


Melbourne, Victoria, Australia beBeeClient Full time $90,000 - $120,000
Senior Client Service Manager

Leading a high-performing team, you will be responsible for delivering exceptional service to pet owners and veterinarians.

The ideal candidate will collaborate with clinical teams to achieve excellent client satisfaction.

A career opportunity exists for an experienced professional in a full-time on-site role.

The position is part of a supportive team dedicated to providing the best care possible.

A comprehensive Employee Assistance Program ensures your well-being and professional growth.

  • Lead the front-of-house team to deliver top-notch, efficient, and compassionate service.
  • Oversee and support all front-of-house and administrative staff.
  • Develop new processes and improve existing protocols to optimize front-of-house service.
  • Manage the recruitment, rostering, training, and support of all front-of-house staff.
  • Coordinate communication between pet owners, referring veterinarians, and MASH clinical team members.
  • Manage incoming and outgoing correspondence/emails.

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