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Operations Support Manager

2 months ago

Perth, Western Australia Civeo Full time

About the Role

Civeo Australia, a division of Civeo Corporation, is seeking an experienced Operations Support Manager to join our team. As a key member of our operations team, you will play a critical role in ensuring the delivery of safe, consistent, and profitable world-class hospitality services.

Key Responsibilities

  • Support the execution and implementation of operational components of business improvement projects
  • Collaborate with the General Manager, Operations, to ensure consistency of operational processes, decisions, contract management, and client communication and liaison across all client-owned Civeo villages
  • Support key operational processes through coordinating and overseeing business process and reporting compliance on behalf of the General Manager of Operations, and in collaboration with Operations Managers and other key stakeholders
  • Maintain client relationships by ensuring the flow of information and communications between the client and the relevant Civeo individual, department, or contract manager

About You

We are looking for a highly skilled and experienced professional with a strong background in operations, business improvement, and process excellence. You will have a proven track record of driving change, operational excellence, and process improvement projects, and be able to demonstrate:

  • BA/BSc degree in hospitality, commerce, or a related field, or significant experience in a related field
  • Outstanding stakeholder engagement and influencing skills
  • Senior-level attainment in the service industry, hospitality, or high-volume multi-site services
  • Experience of developing and implementing strategies
  • Experience working with and facilitating cross-functional and geographically dispersed teams
  • Experience of managing a budget of $1m+ and delivering clearly defined, stretching KPIs
  • Experience of ISO, HACCP, and other quality standards
  • Experience of functional IT systems, their implementation, use, and development
  • Evidence of managing multiple projects simultaneously from concept to post-implementation reporting
  • Experience working with client/customer relationship programs and analytics
  • Experience of lean thinking and business efficiency
  • Ability to write high-level reports and correspondence and deliver effectively to all levels in our organization
  • Proficient with hospitality reservations systems, stock control, and POS hospitality systems

About Civeo

Civeo is a leading provider of workforce accommodation services globally. We are committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. We actively engage with Traditional Owners and First Nations Businesses, and we are proud to encourage Aboriginal and Torres Strait Islander people to join our team.