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Operations Support Admin Supervisor

2 months ago

Perth, Western Australia Umbrella Functional Consulting & Support Team Full time
Operations Support Admin Supervisor

Wes Trac is a leading equipment solutions company and one of the world's top Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.

We prioritize our people, recognizing that our success is the result of over 4,000 talented individuals working together to achieve outstanding outcomes.

The Operations Support Admin Supervisor plays a pivotal role in overseeing various administrative functions and coordinating maintenance and auditing activities at our Perth Branch facility.

This includes serving as the primary point of contact for facility-related matters, scheduling and coordinating facility visitors, events, managing audits and compliance with ISO 9001, and hosting internal and external audits.

The role also involves leading and developing the Service administrative support team, handling office management duties, coordinating corporate events, conducting recruitment and onboarding activities, training team members, ensuring performance and value discussions, maintaining customer service standards, managing task assignments, and facilitating inductions for contractors and internal personnel.

The Service Administration Supervisor is crucial in ensuring efficient operations and adherence to established processes and standards within the branch.

Key Responsibilities:
  • Oversee administrative functions and coordinate maintenance and auditing activities
  • Lead and develop the Service administrative support team
  • Handle office management duties and coordinate corporate events
  • Conduct recruitment and onboarding activities, training team members, and ensuring performance and value discussions
  • Maintain customer service standards, manage task assignments, and facilitate inductions
Requirements:
  • Relevant administrative qualification at tertiary level or several years' experience working in a similar level influencing role
  • Leadership skills incorporating team building and the ability to energize a team to work together towards achieving set team goals
  • Experience with audits and audit management
  • High attention to detail with the ability to identify continuous improvement initiatives
  • Advanced time management, planning, and organizational skills with the ability to manage multiple priorities to meet objectives
  • Excellent communication skills - interpersonal, written, and verbal
  • Excellent customer service skills with the ability to build and maintain successful working relationships with stakeholders
  • Highly developed administrative skills with advanced computer literacy skills - MS Office and relevant internet-based applications
Benefits:
  • Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
  • Job security with a consistent pipeline of work
  • Unrivalled training and development via The Wes Trac Institute
  • Family-friendly, Perth-based rostered work - Stay home every night
  • Fantastic team environment and inclusive work culture
  • Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more
  • Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

Wes Trac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates. Wes Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organization that supports diversity, inclusion, and equality.