Customer Service Operations Coordinator
2 weeks ago
As a skilled operations professional, you will play a pivotal role in ensuring seamless service delivery to our valued customers.
The primary focus of this position is to provide high-quality operational support, ensuring efficiency, cost-effectiveness, and compliance with organisational procedures.
- Develop and manage customer service schedules, including service planning, confirmations, and managing short-notice placements and cancellations.
- Prepare and transmit schedules for customer services to support professionals.
- Verify the allocation of support professionals against customer service schedules and investigate any discrepancies.
- Arrange replacement staff to cover leave, planned or unplanned absences, shift changes, and non-compliance services.
- Manage day-to-day service activities, including answering and actioning incoming calls and emails.
- Monitor the implementation of individualised plans for customers to ensure services meet required standards.
- Relevant qualifications in Community Care or Business Administration are required.
- Previous rostering experience is preferred.
- Strong interpersonal, communication, and negotiation skills are necessary.
- Ability to work flexibly to respond to changing customer needs is essential.
- Effective decision-making skills with high attention to detail and accuracy are required.
- Excellent organisational and planning abilities are necessary.
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