Customer Service Expert

1 month ago


Mackay, Queensland, Australia Telstra Full time

About Telstra

We're an iconic Australian brand with a global footprint, dedicated to building a connected future for everyone. Our purpose is to deliver the best technology and services on the best network.

Our Mackay Store Opportunity

We're currently seeking a full-time Retail Consultant to join our team in Mackay. As a key member of our store, you'll be part of a welcoming and inclusive community where everyone is respected, valued, and celebrated.

Your Key Responsibilities

  • You'll provide exceptional customer service by delivering tailored solutions and identifying customers' needs to enhance their telecommunications experience.
  • You'll work collaboratively as part of a fast-paced retail team, prioritizing tasks, managing sales targets, and providing excellent service in a dynamic environment.
  • You'll be trained on cutting-edge technology and gadgets to ensure you stay up-to-date with industry developments and can effectively support customers.

Your Benefits

  • You'll enjoy a competitive salary ranging from $60,000 to $80,000 per year, depending on your skills and experience.
  • You'll have access to exclusive discounts across 240 brands and partners, including thousands of dollars in savings.
  • You'll receive continuous training and career-growth opportunities within Telstra, helping you develop new skills and advance your career.
  • You'll enjoy flexible working arrangements, including paid parental leave for primary and secondary carers.
  • You'll be part of a diverse and inclusive team that values individuality and promotes a positive work-life balance.

About You

  • You're passionate about delivering outstanding customer experiences and are driven to achieve sales targets and KPIs.
  • You have excellent communication and interpersonal skills, with the ability to build rapport with various customers.
  • You're a quick learner, eager to develop customised solutions for customers and stay up-to-date with industry trends.
  • You thrive in fast-paced, dynamic environments and are comfortable handling multiple priorities simultaneously.

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