Customer Service Ambassador

3 weeks ago


Mackay, Queensland, Australia Burger Urge Full time

Burger Urge is a dynamic restaurant chain with a passion for delivering exceptional customer experiences. We are seeking an experienced and hands-on Crew Member who can drive a positive workplace culture.

The ideal candidate will be responsible for providing outstanding customer service, ensuring all customers are satisfied with their dining experience. They will work in a fast-paced environment, handling tasks such as taking orders, preparing food, maintaining cleanliness, and managing inventory.

Key responsibilities include:

  • Greeting customers and taking their orders in a timely and friendly manner.
  • Preparing food according to Burger Urge standards and recipes.
  • Maintaining cleanliness and hygiene standards in the kitchen, dining area, and restrooms.
  • Operating and maintaining kitchen equipment.
  • Handling cash and credit card transactions and maintaining accurate records of sales.

We offer a competitive salary range of $50,000 - $65,000 per annum, depending on experience, plus generous employee discounts and benefits.

Burger Urge Perks

  • Generous employee discount on all menu items and merchandise.
  • Growing company with expanding roles and promotion pathways.
  • Strong market position within the industry.

To succeed in this role, you will need:

  • Strong interpersonal skills.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time management skills.

Mandatory Requirements

  • Food Safety Certificate.
  • Valid working rights, including passport and visa documentation.
  • Obtain an RSA Certificate within 30 days of starting employment.


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