Customer Service Representative

2 weeks ago


Mackay, Queensland, Australia Telstra Full time

We're seeking a highly motivated Customer Service Representative to join our Retail team in Mount Pleasant. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and meeting sales targets.

As a Customer Service Representative, your primary goal will be to ensure that every customer interaction is memorable and exceeds their expectations. You'll achieve this by providing expert advice on our products and services, resolving customer complaints promptly, and up-selling or cross-selling relevant solutions.

You'll work collaboratively with your colleagues to create a positive store environment, maintain accurate records, and adhere to all company policies and procedures.

This role offers a unique opportunity to grow your skills and career within a dynamic retail environment. With comprehensive training and ongoing support, you'll have the chance to develop your knowledge and expertise in sales, customer service, and telecommunications.

About the Role:

  • Promote and sell Telstra's products and services to customers
  • Provide excellent customer service and resolve any customer complaints in a timely manner
  • Meet individual and team sales targets
  • Maintain accurate records and reports
  • Work collaboratively with colleagues to achieve store goals
  • Adhere to all company policies and procedures

What We Offer:

  • A competitive salary of $45,000 - $55,000 per annum
  • Opportunities for career growth and professional development
  • Comprehensive training and support
  • A fun and dynamic work environment
  • Competitive employee discounts
  • Ongoing recognition and reward programs


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