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Claims and Reporting Officer

2 months ago

Geelong, Victoria, Australia genU Full time
About the Role

genU is seeking a highly skilled Claims and Reporting Officer to join our newly established Performance, Quality and Client Experience Division. As a key member of our team, you will play a pivotal role in ensuring our clients have the best experience of genU's services.

Key Responsibilities
  • Support NDIS Planning reviews or changes of participants' circumstances
  • Respond to funding enquiries and ensure Service Agreements are in place
  • Assist with ensuring respite funding is clarified and entered into relevant recording systems
  • Comply and adhere to organisational Policy and Procedures, work instructions, and State and Commonwealth requirements
  • Assist with process improvement initiatives, including problem-solving issues to ensure operational efficiencies and high-level service user satisfaction
  • Identify training needs and/or knowledge gaps within the disability teams and raise with Team Lead
Requirements
  • Previous experience managing services for people with a range of disabilities
  • Experience in coordinating funding from external bodies
  • Knowledge and experience of scheduling services
  • Demonstrated experience in the use of IT systems, including Carelink or similar databases
  • Ability to prioritise and effectively manage workload
  • Demonstrated commitment to liaising effectively and working in partnership with all stakeholders
  • Effective, positive and respectful communication skills
  • Well-developed written communication skills
  • High standards of ethical and professional behaviour
  • NDIS Screening Workers Check
  • NDIS Worker Orientation Module Certificate of Completion
About genU

genU is a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

What We Offer
  • Investment in You: a comprehensive induction program, ongoing professional development, and opportunities for career progression
  • Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program
  • Employee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers
  • Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University
  • Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period