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Help Desk Support Specialist

2 months ago

Cheltenham, Victoria, Australia Conquest Recruitment Group Full time
Help Desk Support Role

We are seeking a highly skilled and customer-focused Help Desk Support professional to join our team at Conquest Recruitment Group.

About the Role:

This is an exciting opportunity to work with a leading technology and payment solutions company, providing technical assistance and support to resolve technical issues over the phone.

Key Responsibilities:

  • Provide technical support and assistance to resolve technical issues over the phone
  • Escalate support to technical teams and partners as needed
  • Collaborate with internal departments and external service providers to resolve issues
  • Raise cases for all activities and follow up on outstanding cases
  • Provide accurate and consistent information to clients

Requirements:

  • Customer service background with a focus on putting the customer first
  • Exceptional communication and technical skills
  • Ability to problem solve and transfer information
  • Knowledge of computer management systems and exceptional computer skills

What We Offer:

A close-knit and supportive team environment, with opportunities for growth and development.

Location:

This role is based in Australia and requires a permanent resident status.