
Leader of Sales Excellence
7 days ago
The Department Manager plays a pivotal role in driving sales and profit goals while delivering exceptional customer experiences. This key leader on the shop floor sets plans to achieve objectives, promotes a culture of inclusivity, and empowers team members to take ownership of their work.
A typical day for the Department Manager involves:
- Delivering outstanding customer service by understanding customer needs and preferences
- Collaborating with the Visual team to create engaging store displays and experiences
- Providing training and coaching to Sales Advisors to enhance their skills and knowledge
- Actively promoting sustainability practices throughout the store
Key responsibilities include:
- Leading by example and promoting a positive work environment
- Developing and implementing strategies to drive sales growth and improve customer satisfaction
- Maintaining accurate records and reporting results to management
The ideal candidate will possess:
- Exceptional interpersonal skills for building strong relationships with customers and colleagues
- Strong organizational skills to prioritize tasks and manage time effectively
- Analytical skills to interpret data and make informed decisions
- Motivation to drive ambitions and achieve results
In return, you'll enjoy benefits such as:
- Discounted H&M Group brands
- Continuous learning opportunities
- Paid parental leave
- Access to wellbeing services
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