Business Intelligence Analyst

2 days ago

Newcastle, New South Wales, Australia GFG-Alliance Full time

Company Overview

InfraBuild's Steel Manufacturing business unit operates world-class state-of-the-art Steelmaking facilities in the Sydney, Newcastle & Melbourne region.

We supply a range of products to steel distributors nationally, whilst building on our proud traditions of technical excellence and team safety.

Job Description

$80,000 - $120,000 per annum (negotiable based on experience)

We are seeking a highly skilled Master Data Specialist to join our Systems Effectiveness Team. As a key member of our team, you will be responsible for building and maintaining effective working relationships with key stakeholders to ensure our market offers are correctly aligned to SAP & associated systems.

You will also act as a key interface between the customer service teams and the customer for the execution of claims including the ongoing investigation of their causes as to make the business more efficient and proactive.

Key Responsibilities:

  • Building and maintaining effective working relationships with key stakeholders to ensure our market offers are correctly aligned to SAP & associated systems.
  • Acting as a key interface between the customer service teams and the customer for the execution of claims including the ongoing investigation of their causes as to make the business more efficient and proactive.
  • Working proactively within the Systems Effectiveness Team to improve business processes and in doing so, the customer's experience.
  • Accurately applying and administering each component of the promises we make to our customers.
  • Exhibiting behaviors demonstrating Customer Service & Fulfilment and overall business strategy including the core values of Family, Sustainability and Change.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Extensive experience in a similar role
  • Tertiary certification in Business Administration, Accounts Administration or similar would be desirable
  • Experience using Microsoft Office programs, Excel and other software packages
  • Experience using the SAP transactional system
  • Able to embrace change, make recommendations, and contribute to the development of new processes and systems
  • Able to problem solve by asking questions and probing data through reconciliations
  • Passion for exceptional customer service and delivering value to Customers
  • Demonstrated ability to understand & analyse data to make recommendations

Benefits

We offer a range of benefits to support your career and personal growth, including:

  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • A competitive salary and benefits package
  • The opportunity to work with a leading company in the steel industry

About Us

GFG-Alliance is a global industrial group with operations in the steel, energy, and materials sectors. We are committed to delivering high-quality products and services to our customers while promoting sustainability and social responsibility.

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