Lead Night Operations Manager

3 days ago


Manly West, Queensland, Australia AccorHotel Full time

Job Overview

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property as the Lead Night Operations Manager.

About Us

Our friendly and fun Front Office Team is seeking a confident individual with previous Front Office experience and knowledge of Opera system. As the Lead Night Operations Manager, you will be responsible for conducting Night Auditor duties whilst on shift with the Night Manager, maintaining control and supervision of all audit functions, and driving a caring culture for our guests and inspiring our team members to create a story unique to each guest's stay.

Responsibilities

  • Conduct Night Auditor duties whilst on shift with the Night Manager
  • Maintain control and supervision of all audit functions
  • Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
  • Assist with the management of the Night Audit team's performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
  • Drive a caring culture for our guests and inspire our team members to create a story unique to each guest's stay
  • Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
  • Be a safety champion and lead by the example by following Accor's health and safety procedures
  • Act as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally.

Requirements

  • Previous Front Office or similar experience with knowledge of Opera system preferred
  • Passion for people and hospitality
  • Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
  • Ability to make decisions independently and confidently
  • Available to work from 11pm and finish at 7am

What We Offer

  • Opportunity to grow and develop your career within an international hotel group
  • Fun and energetic team
  • Great team member benefits (hotel and restaurants discounts, gym discounts, etc.)
  • Beach front location (head off for a swim after/before work)

Salary

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience.



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