Hotel Operations Director

5 hours ago

Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time
{"Culture and Benefits": "

At Stamford Hotels and Resorts, we believe our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. Our company culture is built on the core values of excellence, integrity, and teamwork, which are reflected in our "Knight's Head" logo. This logo is conceived from our founder Sir Stamford's family crest and symbolizes the values that unify all members of our company.

", "Job Summary": "

We are seeking a dynamic and experienced Hotel Manager to join our senior management team at Stamford Plaza Melbourne. This position is to support the hotel's operation and ensure excellence in service delivery and customer satisfaction.

", "Responsibilities": "

The successful applicant will assume responsibility for the day-to-day efficient operation of the Hotel and take full ownership of all operational departments, leading Room Division, Maintenance, Kitchen, Food and Beverage teams and assisting the General Manager in managing other aspects of the Hotel as they arise.

", "Requirements": "
  • Previous experience as Hotel Manager/ Hotel Operations Manager or equivalent role at a large deluxe hotel.
  • Passion for service excellence in building a customer service culture.
  • Minimum 2 years' experience as a Hotel Manager/ or Director of Operations position in a full-service hotel.
  • Have sound understanding of guest flow, workflow, and service flow.
  • Have a good understanding of operational P&P and SOP and driving implementation and being task driven to achieve deadlines.
  • Driving a service culture with all departments and championing positive guest reviews daily and meeting hotel benchmark service targets.
  • Mentoring, coaching, and training front line staff where required and being hands on in operations to support the team to deliver operational excellence.
  • Excellent financial and forecasting skills for operations to manage resources allocation and to ensure business goals are met.
  • In depth operations knowledge of Front Office / R&M / Rooms / Reservations / Food & Beverage systems.
  • Proven track record in driving revenue, profitable F&B outlets and possess an innovative mind to develop F&B promotions.
  • Sales & Marketing skills especially within the hotel industry to drive F&B sales in collaboration with revenue and marketing.
  • Revenue Management skills with experience of budgets, P&L's and forecasting and managing departmental cost controls.
  • Able to work weekdays and weekends as per business and operational needs, especially over event period and high occupancy days.
  • Directing and assisting departmental managers in order to consistently achieve service and operational standards
  • Great leadership skills with an open-door policy and have interpersonal skills to collaborate and lead by example.
  • Excellent communication skills, be motivated and professional in all dealing with guests, colleagues, and staff members.
  • Tertiary qualifications in Hotel Management or Business Administration.
", "Benefits": "

We offer an excellent salary package and employee benefits, including great career opportunities and development, food and beverage discounts in all F&B outlets within the Hotels, free staff meals, and dry cleaning.

", "How to Apply": "

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

"}

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