Technical Support Specialist

1 month ago

Canberra, ACT, Australia KBR Full time

Company Overview


KBR is a pioneering company that delivers science, technology, and engineering solutions to governments and companies worldwide. With a presence in 33 countries and a workforce of approximately 34,000 people, KBR has a proven track record of delivering complex projects with precision and dedication.


A Competitive Salary


The successful candidate can expect a salary of $90,000 per annum, reflecting the company's commitment to attracting and retaining top talent in the industry.


About the Role


This is an exciting opportunity for an IT Service Desk Analyst to join our team at KBR. As a key member of our GS APAC Mission IT and Security Solutions (MITSS) team, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.


Key Responsibilities



  • Diagnose and resolve printer hardware, software, and operating issues;
  • Track and route and escalate problems and requests, documenting resolutions;
  • Identify and escalate situations requiring urgent attention;
  • Perform backup checks and remediation;
  • Support in the development of Knowledge Articles based on commonly experienced Incidents & Issues;
  • Liaise with vendors, suppliers, and support contractors;
  • Any other duties as required.

Requirements


To succeed in this role, you will need:



  • Demonstrated experience supporting a range of software applications such as Microsoft operating systems and applications, networking, general software & hardware, and Active Directory;
  • Experience in supporting end users on Microsoft Windows-based platforms;
  • Proficient in process analysis, problem-solving techniques, and troubleshooting skills;
  • Experience with and an understanding of remote support tools and ticketing;
  • Currently hold and maintain an NV2 Security Clearance;
  • Excellent communication and customer service skills;
  • Excellent written and verbal communication skills;
  • Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).

Benefits


We offer a range of benefits, including:



  • A competitive salary;
  • Flexible working arrangements;
  • Paid parental leave;
  • Income protection;
  • Corporate rewards;
  • Salary packaging/Novated leasing;
  • Employee stock purchase plans;
  • Flu shots, skin checks, and discounted private health insurance.

About Us


KBR is committed to creating a diverse and inclusive workplace culture that values the contributions of all employees. We are proud to have been certified as a Great Place To Work and are dedicated to delivering exceptional results for our clients.

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