Technical Support Specialist for Classified IT Systems

2 days ago


Canberra, ACT, Australia Leidos Full time

At Leidos, we're passionate about delivering technology that makes a real difference. Our team is dedicated to developing and supporting mission-critical systems for the Australian government.

We're seeking an experienced Technical Support Specialist to join our Intelligence business line in Melbourne. In this role, you'll provide Level 2 and Level 3 ITSM support for classified system applications, working closely with our development team, security operations team, client system owners, and end users.

Your key responsibilities will include:

  • Monitoring and troubleshooting technical issues, ensuring continued operation of services
  • Completing incident ownership, including triage, investigation, resolution, escalations, and post-incident follow-up
  • Performing root-cause analysis of application-related issues and recommending solutions
  • Creating and maintaining system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support
  • Participating in a team on-call roster and managing priority incidents and problems within contractual KPIs

To be successful in this role, you'll need:

  • Experience with ticketing, knowledge management, and ITSM products such as JIRA or Confluence
  • Proficiency in scripting languages and task automation, or low-code platforms
  • Familiarity with cloud-based applications (e.g., Azure or AWS)
  • Knowledge of ITIL Incident, Problem, Service Request fulfillment processes
  • Ability to manage multiple concurrent activities, prioritize tasks, and work effectively in a remote team environment

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits including 12 weeks' paid parental leave, flexible work practices, discounted health insurance, and more. If you're passionate about delivering exceptional technical support and are looking for a challenging and rewarding career opportunity, apply now.



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