Technical Support Specialist

2 weeks ago


Canberra, ACT, Australia ACIC Full time
About the Role

The ACIC is seeking a highly skilled Technical Support Specialist to join its Service Desk team in Canberra. As a key member of the team, you will be responsible for providing exceptional technical support services to internal and external stakeholders.

Key Responsibilities:
  • Conduct first-level troubleshooting and diagnose technical issues on a range of systems
  • Support the use of hardware and help manage hardware inventory, including desktops, laptops, and mobile phones
  • Provide assistance with administrative tasks and data entry
  • Assist in creating Knowledge Base Articles (KBAs)
  • Participate in after-hours on-call roster
About You

We are looking for an individual with a passion for delivering excellent customer service and a genuine interest in information technology. The successful candidate will have strong analytical and problem-solving skills, be detail-oriented, and able to work cooperatively in a small team environment.

Essential Qualifications:
  • Tertiary ICT qualifications or equivalent experience are highly regarded
What We Offer

The ACIC offers a competitive salary package, including a base salary of $74,422 - $80,807 per annum, as well as opportunities for professional development and growth.

We pride ourselves on our vibrant culture and commitment to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature-aged employees, and carers.



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