Claims Professional

2 days ago


Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $110,000

Job Title: Claims Specialist

Description:

We are seeking an experienced and detail-focused professional to fill the role of Assistant Claims Manager. This key position is responsible for assessing light vehicle warranty claims, ensuring appropriate costings, and determining coverage in line with policy terms.

Main Responsibilities:

  • Review and assess light vehicle mechanical warranty claims submitted by clients and repairers.
  • Evaluate cost estimates and ensure repair procedures align with warranty policy coverage.
  • Liaise with service providers and clients to validate technical details and clarify discrepancies.
  • Assist in managing and supporting junior assessors and claims officers.
  • Maintain accurate records and documentation to support claim decisions.
  • Identify and escalate high-risk or non-standard claims where required.
  • Support the Claims Manager in workflow optimisation and compliance initiatives.

Required Skills and Qualifications:

  • Proven experience in warranty, claims, or mechanical assessment within automotive, insurance, or warranty industries.
  • Strong mechanical aptitude, with a sound understanding of light vehicle systems and components.
  • Confident communicator with strong written and verbal skills.
  • Ability to interpret policy documents and apply coverage rules to specific cases.
  • Experience leading or mentoring team members is advantageous.
  • Familiarity with the General Insurance Code of Practice (GICOP) or similar regulatory frameworks is desirable.

What We Offer:

  • Work in a collaborative and technically skilled environment.
  • Career progression pathways in insurance, claims, and warranty operations.
  • Modern office facilities with onsite parking.
  • Competitive salary and benefits aligned with experience and contribution.

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