Commercial Claims Professional

19 hours ago


Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $130,000
Job Role

The primary objective of a Claims Examiner is to conduct thorough and timely assessments of claims. This involves processing claims in accordance with established protocols, maintaining clear communication with clients, and upholding exceptional customer service standards even in challenging situations.

  • Process claims efficiently and in compliance with guidelines.
  • Maintain effective written and verbal communication with clients.
  • Provide superior customer service when dealing with complex situations.
  • Support the implementation of the Claims strategy.
  • Ensure all files, systems, and databases accurately reflect the Claim Management process.
  • Share knowledge with the team regarding competitor customer activity and market trends.
  • Offer training and support to the team, promoting a professional approach to meeting customer expectations.
About You

We seek a motivated individual with strong analytical skills and a solution-focused mindset. The ideal candidate should possess experience in insolvency or claims, preferably in business claims. Strong connections with brokers are highly valued, as is extensive experience in customer-facing roles.

  • Experience in insolvency or claims, ideally in business claims.
  • Strong relationships with brokers are advantageous.
  • Exceptional customer service skills.
  • Excellent attention to detail and organizational abilities.
  • Strong analytical skills.
  • Effective written and verbal communication skills.
  • Ability to communicate clearly with clients.
  • A team player with a collaborative mindset and high resilience levels.
  • Takes ownership of tasks, acting with integrity under pressure.

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