Riverside Theatres Customer Service Representative

2 weeks ago


Parramatta Park, Queensland, Australia Parramatta City Council Full time
About Riverside Theatres

Riverside Theatres is a renowned performing arts venue in Western Sydney, known for delivering high-quality arts experiences 7 days a week, year-round. As a centre of excellence for performing arts, events, and exhibitions, we strive to maintain the highest standards of customer service.

Job Description

This role involves providing exceptional customer service to stakeholders, including patrons, customers, hires, and producers. You will be responsible for ensuring that all guests receive a warm welcome and are treated with politeness and friendliness.

  • You will undertake food and beverage service, ushering, and box office duties as per roster and operational requirements.
  • Promote theatre programs, shows, and services to ensure maximum visibility and awareness.
Key Responsibilities
  1. Provide top-notch customer service to all stakeholders, adhering to our company's values and standards.
  2. Ensure accurate sales and cash handling procedures are always followed, maintaining a high level of integrity and attention to detail.
  3. Maintain a calm and composed demeanor in fast-paced environments, prioritizing tasks effectively to meet deadlines.
About You

We are looking for an individual who possesses:

  • A Responsible Service of Alcohol certificate.
  • The ability to sit, stand, walk, bend for extended periods and lift up to 15kg.
  • Exceptional interpersonal skills, enabling effective communication verbally and in writing.
  • Proven ability to multitask and thrive under pressure, supported by strong organisational and time management skills.
  • Previous experience in food and beverage operations is highly desirable.
What We Offer

We provide a competitive total remuneration package, including:

  • An attractive hourly rate from $33.22 (including 25% Casual Loading).
  • 11.5% Superannuation.
  • Penalties and allowances.


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