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Claims Officer
2 months ago
We are seeking a proactive and customer-focused Claims Officer to join our established and supportive claims team at Capricorn.
Key Responsibilities:
- Receive and manage claim notifications and service enquiries from internal and external customers.
- Manage a portfolio of assigned claims end-to-end, ensuring timely and effective resolution.
- Take recovery action on appropriate claim files, determining liability and communicating outcomes to stakeholders.
- Establish and maintain effective working relationships with internal and external customers, providing exceptional customer service.
Requirements:
- Previous claims experience, with a strong understanding of claims processes and procedures.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Strong analytical and problem-solving skills, with the ability to resolve complex claims issues.
About Capricorn:
Capricorn is a member-based financial services organisation that exists to improve the lives of over 28,000 Members across Australia and New Zealand. We provide a range of products and services, including trade credit, risk protection, equipment finance, and more.
