Digital Services Director

1 month ago

Sydney, New South Wales, Australia Meaa Federal Full time
Job Title: Director of Digital Services

We are seeking an experienced professional to lead our digital services team and drive the strategic planning, development, and execution of initiatives related to our membership platforms.

Key Responsibilities:
  • Collaborate with senior leadership to define a comprehensive membership transformation strategy that aligns with our union objectives, enhances member and supporter experiences, and drives growth.
  • Create a technology roadmap that outlines the membership platform and other digital assets transformation journey, encompassing integration and implementation plans.
  • Work closely with cross-functional teams to ensure seamless integration of digital assets and membership solutions across departments.
  • Lead change management efforts to ensure smooth adoption of new technologies and processes, providing training and support to ensure employees are proficient in utilising new digital assets.
  • Implement data-driven strategies to enhance customer insights, personalisation, and decision-making, leveraging membership data for predictive analytics and intelligence.
  • Develop and manage the digital services budget, allocating resources efficiently to achieve project milestones and objectives.
  • Monitor digital systems performance and identify opportunities for continuous improvement, staying current with technological advancements and industry trends related to digital systems.
  • Co-develop and implement digital campaign strategies and utilise digital tools that support union campaigns.
Requirements:
  • A track record in, and passion for digital communications to mobilise people for action and to build ongoing supporter relationships and networks.
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
  • Proven experience (5+ years) in developing digital services within unions.
  • Solid understanding of CRM systems, membership systems, digital assets for unions and member journey mapping.
  • Experience with membership system implementation, management and customisation.
  • Strong project management skills with a track record of successfully delivering complex technology projects on time and within budget.
  • Strong leadership and communication skills, with the ability to collaborate effectively across departments and influence at all levels.
  • Familiarity with data management, analytics, and security principles related to membership systems and other digital assets utilised within unions.
  • Strategic thinker with the ability to translate business objectives into actionable technology plans.
  • Demonstrated commitment to trade union principles and workers' rights.
What We Offer:
  • 12% employer contribution to superannuation.
  • 5 weeks annual leave each year.
  • 1 RDO every 4 weeks.
  • Plus an additional 3 days leave between Christmas and New Year.
  • Salary sacrificing is available.

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