Technical Customer Service Associate

Technical Customer Service Associate (Chinese Speaking)Join to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsTechnical Customer Service Associate (Chinese Speaking)1 week ago Be among the first 25 applicantsJoin to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.
We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleWe are seeking an enthusiastic and customer-focused Technical Customer Service Associate to join our growing support team.
In this role, you will be the first point of contact for our customers, providing essential technical support for Veeva's innovative products.This is an excellent opportunity for individuals passionate about customer success, problem-solving, and building a career in the life sciences technology space.You will work collaboratively to ensure our customers receive timely and effective assistance, contributing directly to their success and satisfaction.We also are looking for Specialist level professionals at the moment; candidates with more experience are welcome to apply.What You'll DoProvide first-line technical support to Veeva customers, diagnosing and resolving product issuesActively listen to customer concerns to accurately understand and document their issues, ensuring comprehensive problem captureUtilize strong problem-solving and analytical skills to troubleshoot and resolve technical challengesCollaborate effectively with team members and other internal departments to escalate and resolve complex casesContribute to a positive team environment through active participation in discussions and support initiativesAdhere to established internal processes for ticket management, documentation, and customer communicationRequirements1+ years of relevant work experience, OR equivalent educationRelevant Work Experience with strong customer service soft skills, or prior experience in the life science industryRelevant Education: Associate's degree or technical certification in a relevant field such as Computer and Information Science, Information Technology, Business Administration, Information Systems, Mathematics, Statistics, Life Sciences, or Technical CommunicationsExcellent verbal and written communication skills in EnglishProven active listening skills to accurately understand user issuesCreative and analytical thinker with strong problem-solving abilitiesValues collaboration and teamwork as a key to successFlexibility in scheduling to work some weekend days and/or public holidays per year, based on business needsProficiency in Chinese languageNice to HaveKnowledge of Zendesk, Jira, and ConfluenceLife Science ExperienceJapanese or Korean fluencyVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesSoftware Development, IT Services and IT Consulting, and Pharmaceutical ManufacturingReferrals increase your chances of interviewing at Veeva Systems by 2xSign in to set job alerts for "Customer Service Technician" roles.Sydney, New South Wales, Australia 12 minutes agoSydney, New South Wales, Australia 6 days agoCustomer Service Representative - AustraliaSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Service Representative / Office Administrator (approx. 23 hours per week)North Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoMcmahons Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoGreater Sydney Area A$70,000.00-A$80,000.00 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSilverwater, New South Wales, Australia 1 week agoFrenchs Forest, New South Wales, Australia 2 months agoSt Leonards, New South Wales, Australia 1 week agoCustomer Service Representative (Fixed term 12 Months)Sydney, New South Wales, Australia 1 month agoMount Pritchard, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 1 year agoCustomer Service Representative & Export CoordinatorNorth Sydney, New South Wales, Australia 3 months agoCustomer Service Representative - Contact Centre (Full time and Part time)Hornsby, New South Wales, Australia 3 weeks agoVillawood, New South Wales, Australia A$80,000.00-A$80,000.00 6 days agoIT Customer Support Representative (Service Desk Level 2)Woodpark, New South Wales, Australia A$70,000.00-A$75,000.00 3 weeks agoManly, New South Wales, Australia A$75,000.00-A$80,000.00 1 day agoWe're unlocking community knowledge in a new way.
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