Senior Airfreight Operations Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $120,000
Job Overview

We are seeking a strategic airfreight professional to join our team as a senior customer operations specialist.

About the Role:

  • Serve as the primary point of contact for high-value or complex customer accounts, ensuring seamless management of job files from initiation to closure.
  • Lead customer engagement, proactively addressing queries and concerns with a solutions-oriented approach and escalating only high-risk or unresolved issues.
  • Oversee booking execution and documentation, ensuring alignment with client expectations, contractual obligations, and internal SOPs, while driving process efficiency.
  • Ensure shipment planning and execution meets or exceeds customer-specific KPIs, particularly 'on time' performance, through proactive coordination and risk mitigation.
  • Maintain data integrity within the Transport Management System (TMS), ensuring all shipment milestones are accurately captured in real time.
  • Own the financial performance of each job file, ensuring accurate billing, full capture of services rendered, and correct application of revenue and cost allocations.
  • Lead resolution of claims and disputes, collaborating cross-functionally to drive timely outcomes and prevent recurrence.

Key Responsibilities:

  • Manage relationships with customers to deliver exceptional service.
  • Collaborate with internal teams to achieve business objectives.

Requirements:

  • Proven experience in airfreight operations.
  • Strong communication and problem-solving skills.

Benefits:

  • Annual fitness subsidy.

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