Head of Administration

2 days ago

City Of Wyndham, Australia Robert Walters Full time
Job Title: Head of Administration

We are seeking a highly experienced and skilled Head of Administration to lead our Enrolment and Student Care team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our student admissions and enrolment processes.

Key Responsibilities:
  • Lead the Enrolment and Student Care team to ensure seamless student experiences from initial inquiry to successful course completion.
  • Develop and implement effective processes to enhance student satisfaction, compliance, and overall well-being.
  • Collaborate with various teams to drive course utilisation and business growth.
  • Manage student discipline, foster an inclusive training culture, and build relationships within the student community.
  • Administer policies, distribute accreditation documents, and ensure adherence to school policies.
Requirements:
  • At least 5+ years of experience in enrolment and student care services within an RTO setting.
  • Strong leadership skills, particularly in a customer service environment.
  • Excellent consultative skills and a passion for training and development of students.
  • A deep understanding of industry-specific regulations and accreditation's.
  • Ability to build positive working relationships with clients and co-workers.
About Us:

We are a leading provider of high-quality education services, committed to creating an inclusive learning environment that nurtures student well-being while fostering academic excellence. If you are a motivated and experienced professional looking to advance your career in administration, we encourage you to apply.

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