Exceptional Guest Experience Professional

2 days ago

Gold Coast, Queensland, Australia beBeeRestaurantHost Full time $55,000 - $80,000
Exceptional Guest Experience Professional

We are seeking a highly skilled and dedicated Restaurant Host to join our team in delivering exceptional guest experiences across the dining venue. This pivotal role involves seamless management of guest reservations, welcoming and seating guests with flair, and upholding the highest standards of personalised service.

About The Role:
  • This position requires effective communication and interpersonal skills to create a positive and personalised first impression for our guests.
  • The ideal candidate will have strong organisational skills with the ability to manage multiple tasks simultaneously, ensuring smooth operations during peak hours.
  • Maintaining accurate wait lists and providing timely updates to guests is essential for this role.

We are looking for a talented individual who possesses a passion for delivering exceptional customer service and a commitment to excellence in every aspect of their work.

Key Responsibilities:
  1. Greet guests warmly and professionally, creating a positive and personalised first impression.
  2. Manage all reservation requests efficiently via phone, in person, email, and online platforms while maintaining booking systems effectively.
  3. Coordinate with venue managers to optimise table allocation, seating arrangements, and confirm reservations.
  4. Maintain and manage wait lists during peak hours, providing accurate wait times to guests.
Required Skills And Qualifications:
  • A minimum of 2 years hospitality experience in a luxury hotel or fine-dining establishment.
  • Strong organisational and time management skills to handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
  • Ability to work effectively in a fast-paced environment, adapting to evolving needs and challenges.
Benefits:

This role offers opportunities for professional growth and development in a dynamic and fast-paced environment. We provide a competitive compensation package, comprehensive training programs, and ongoing support to ensure your success.

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