Deliver Exceptional Guest Experiences

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $44,000 - $68,000
Guest Service Representative

This role offers the opportunity to deliver exceptional guest experiences from reservation to departure. As a key member of our front office team, you will be responsible for providing personalized service and creating lasting impressions on our guests.

Key Responsibilities:
  • Guest Check-In: Confirm reservations, assign rooms, and issue room keys to ensure seamless check-ins.
  • Payment Processing: Process various payment types including room charges, cash, checks, debit, and credit.
  • Guest Communication: Respond to guest calls, messages, requests, questions, and concerns in a timely and professional manner.
  • Room Readiness: Coordinate with housekeeping to track room readiness for check-in.
  • Parking Procedures: Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Directional Information: Provide guests with directions and information regarding property and local areas of interest.
  • Reporting and Analysis: Run daily reports, identify special requests, and verify report accuracy.

Qualifications:

  • Current study in hospitality-related field is an asset.
  • Previous experience in front office operations is beneficial.
  • Strong background in customer service is preferred.
  • Availability for shift work on a rotating roster is required.
  • Excellent written and verbal communication skills are essential.
  • Ability to work effectively in a team environment and provide exceptional guest experiences is crucial.

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