Delivering Exceptional Guest Experiences

2 weeks ago


Gold Coast, Queensland, Australia beBeeGuestService Full time $60,000 - $80,000
Job Description

Mondrian Gold Coast is a destination lifestyle precinct located on the iconic Burleigh Beach, reflecting the culture of one of Australia's most iconic coastal destinations.

The Guest Services role plays a key part in delivering an exceptional guest experience by efficiently managing the hotel's telephone system and addressing requests with professionalism and care. This position creates a memorable, personalised experience for each guest.

  • Answer and route all incoming and outgoing calls in a prompt, professional, and courteous manner.
  • Respond to guest questions and requests regarding hotel services, facilities, and local attractions.
  • Assist guests with making dining reservations, confirm bookings, and provide information on the hotel's dining options.
  • Direct guest room service orders to the appropriate department and follow up to ensure timely delivery.
  • Accurately log and schedule guest wake-up calls, ensuring that guests are called at their requested times.
  • Monitor and handle emergency calls, following the hotel's safety procedures and notifying Duty Manager as required.

**Key Skills**: Utilize Opera Cloud Property Management System (PMS) to look up guest information, log requests, and update guest profiles.



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