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Parts and Service Specialist

2 months ago

Hunter Region, Australia Penske Transportation Solutions Full time
About the Role

We are seeking a highly skilled Parts and Service Specialist to join our team at Penske Transportation Solutions.

Key Responsibilities
  • Provide expert parts interpreting services and sales support to our Hunter Valley Branch activities.
  • Maximise all parts sales through proactive communication, cross-selling, and opportunity identification with our clients and their operations.
  • Assist in maintaining a regular flow of inventory, ensuring adequate and appropriate supply, and adherence to guidelines.
  • Make phone contact with clients to increase business and promote new products and improvements.
  • Build strong relationships with customers to ensure ongoing business and the use of genuine parts.
  • Stay informed of the latest product developments and updates, using this knowledge to maximum advantage.
  • Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity, and Care.
About You
  • You will have a strong attitude for learning and a proven aptitude for sales.
  • You will have completed or be in the process of completing a certificate in Parts Interpreting (desirable), or equivalent industry training/experience.
  • You will have a minimum of 2 years experience in a parts interpreting or related industry role.
  • You will have basic knowledge of the principles of operation of internal combustion engines and automatic transmissions (preferred).
  • You will enjoy and have a passion for providing service advice and solutions, delivering outstanding customer service.
  • You will have strong communication skills, written and verbal, with a knack for building personal connections.
  • You will have thorough attention to detail with the ability to work unsupervised in a fast-paced environment.