Customer Experience Associate
4 days ago
This role supports the ABN Group's Customer Experience Team, managing email inboxes, developing relationships with stakeholders, maintaining documents and customer data, and assisting the Customer Experience Manager in delivering exceptional customer service.
The ideal candidate will have a positive attitude, passion for customer experience, and strong communication and interpersonal skills. They will be responsible for ensuring accurate and up-to-date documentation and data, maintaining customer file notes, and covering various roles during leave or as needed.
Key responsibilities include supporting team administrative tasks, developing and maintaining strong relationships with stakeholders, and supporting the Customer Experience Manager with coordination and improvement.
You will need:
- Positive attitude and passion for customer experience
- Effective communication and interpersonal skills
- Attention to detail and self-motivation
- Strong time management skills
We offer benefits like in-house discounts, flexible working arrangements, career growth opportunities, paid parental leave, a wellness program, and discounted private health insurance to support your well-being and career growth.
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