Customer Experience Liaison
2 weeks ago
About Us
Dale Alcock Homes South West, part of the ABN Group, is a leading home builder in the South West region, incorporating Dale Alcock Homes, Celebration Homes, Homebuyers Centre, and Home Collective. We pride ourselves on delivering the dream of home ownership with an exceptional customer experience.
The Role
We are seeking a Customer Experience Coordinator to liaise with various departments, driving exceptional customer experience results by providing high-standard customer care. Key responsibilities include:
- Building strong relationships with customers, managing enquiries, and ensuring timely responses;
- Providing regular construction progress updates to customers;
- Working closely with Site Managers, facilitating fortnightly job tracking, and occasional site visits;
- Effective communication with stakeholders, developing strong working relationships;
- Preparing documentation and scheduling appointments;
- Active contribution in team, department, and business meetings.
Requirements
To succeed in this role, you should have:
- Demonstrated experience in customer-facing roles;
- Knowledge of residential building processes and ability to read building plans;
- Well-developed problem-solving skills;
- Excellent time management, organisational skills, and attention to detail;
- Strong PC skills, experienced in Microsoft products;
- Ability to work effectively within a team environment.
Why Choose Us
We offer market-competitive salaries, generous employee benefits, and a fun, supportive working environment. Our values platform underpins who we are and how we operate. We provide ongoing learning and development, discounted private health insurance, and access to an Employee Assistance Program.
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