Family Health Center Operations Manager
3 weeks ago
Sprout Family Health offers a fresh approach to medical care tailored for families with young children.
As the Lead Medical Office Assistant at Sprout Family Health, you will play a pivotal role in our mission to provide flexible, individualized care for families. Collaborating with healthcare professionals, you will manage patient flow, coordinate appointments, and deliver exceptional service that enhances patient experiences.
You will be responsible for:
- Patient Care and Communication: Provide warm and professional patient greetings, manage inquiries across channels, and coordinate with our Health Navigator for seamless patient support.
- Clinic Operations: Own scheduling for our multidisciplinary team, manage electronic health records, coordinate diagnostic tests and referrals, and conduct meet-and-greet calls for new members.
- Team Leadership: Train and mentor team members, collaborate with clinical staff to enhance patient flow and clinic efficiency, and help develop policies and procedures.
- Administrative Support: Coordinate special services, manage inventory of medical supplies, support new service implementation, and work cross-functionally with the marketing team.
We are looking for:
- A Medical Office Assistant with proven experience and a recognized program. You are proficient with electronic medical record systems.
- Excellent communication and organizational skills, with strong interpersonal skills and the ability to thrive in a fast-paced environment.
- A driven problem solver with a growth mindset, who loves proactively enhancing operations and patient care.
- Experience with pediatric and family-centered care is highly valued.
This is a full-time position with an estimated salary range of $65,600 - $71,440 per year, based on a 40-hour workweek and considering the location in Victoria, BC.
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