Data Center Operations Expert

3 weeks ago


Melbourne, Victoria, Australia Equinix Full time

About the Role

As a Data Center Operations Expert at Equinix, you will be part of a close-knit team delivering best-in-class service to our data center customers. We are looking for a highly skilled professional to join our operations team, responsible for maintaining critical facilities infrastructure.

Key Responsibilities

  • Install and configure network devices, including rack and stack of equipment such as routers, servers, switches, and firewalls.
  • Install software updates and security patches for customer equipment.
  • Provide remote technical support via phone calls, email communication, and web applications for emergency network outages and troubleshooting of network equipment, switches, and servers.
  • Monitor network activities, including alert reports, error reports, and network performance statistics, and report to ensure uptime and efficient resolution of issues.
  • Assess and recommend customers on better ways to improve network operations and integrated hardware/software.
  • Prepare and maintain documentation of customer network inventory, troubleshooting procedures, and resolutions to issues.
  • Maintain accurate records of work operations, events, and logs to produce concise reports to company management.

Benefits of the Role

  • Bonus, health allowance, and loading on all shifts.
  • 5 weeks annual leave, full training, and onboarding provided.
  • Company focus on internal promotions and development of employees.


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